Knife Provisions Return & Refund Policy

At Knife Provisions, we stand behind the quality and craftsmanship of every product we offer. Your complete satisfaction is our primary goal. We understand that sometimes a purchase may not meet your expectations, and we have designed a clear and fair Return & Refund Policy to ensure a straightforward resolution.

Your Right to Return

We offer a 30-day return period from the date you receive your item. This gives you ample time to inspect your purchase and ensure it is exactly what you wanted. To be eligible for a return, the item must be in its original, unused, and resalable condition. It must be returned with all original packaging, tags, accessories, manuals, and any protective wrapping intact. The product must show no signs of wear, use, or damage.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on the following:

  • Used or Sharpened Knives: Any knife that has been used to cut, has been sharpened, or shows any alteration to its factory edge.
  • Personalized or Custom-Ordered Items: Products that have been specially ordered, engraved, or otherwise personalized at your request.
  • Opened Software or Digital Products.
  • Items Damaged Due to Misuse or Improper Care.
  • Final Sale or Clearance Items, which will be clearly marked as non-returnable at the time of purchase.

The Return Process: Step-by-Step

To initiate a return, please follow these steps to ensure efficient processing:

  1. Request a Return Authorization: Before sending any item back, you must contact our Customer Service team to request a Return Authorization (RA). Please have your order number and the reason for the return ready. This initial step helps us serve you better and track your return efficiently.
  2. Receive Instructions: Once your RA is approved, you will receive an email with detailed instructions, including any specific requirements for your return and the address to which the item should be sent.
  3. Pack and Ship Securely: Carefully pack the item in its original packaging, place it inside a secure shipping box with sufficient padding, and include a copy of your RA notification or the original packing slip. We strongly recommend using a trackable and insured shipping service for your protection. Knife Provisions is not responsible for items lost or damaged in transit back to us.
  4. Inspection and Processing: Upon receipt at our facility, your return will be inspected to verify it meets our return conditions. This process typically takes 3-5 business days after the package arrives.

Refunds

Once your return is inspected and approved, we will notify you via email. Your refund will then be processed automatically to your original method of payment. Please note:

  • Refund Timing: While we process the refund immediately, it may take 5-10 business days for the credit to appear in your account, depending on your bank or card issuer’s policies.
  • Shipping Costs: The original cost of shipping from us to you is non-refundable, unless the return is due to our error (e.g., we shipped the wrong or a defective item). You are responsible for the cost of return shipping unless otherwise stated.
  • Restocking Fees: We do not charge any restocking fees for returns that comply with this policy.

Exchanges, Defective or Incorrect Items

Our primary return process is for a refund. If you need a different item, we recommend returning the original for a refund and placing a new order on our website.

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will work quickly to resolve the issue, which may involve a prepaid return label and a priority replacement or refund. Please provide photos of the product and any packaging damage to assist us.

Important Considerations

  • Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item.
  • Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, first check your bank account again and contact your credit card company. If the issue persists, then contact us.
  • Sale Items: Only regular-priced items may be refunded. Sale or clearance items are only eligible for refund if they are defective.

Our Commitment

This policy is designed to be transparent and fair, reflecting our confidence in the products we offer. We aim to make the return experience as simple and hassle-free as possible. For any questions regarding this policy or to start a return, please reach out to our customer service team through the contact portal on knifeprovisions.com.

By shopping with Knife Provisions, you acknowledge that you have read, understood, and agree to this Return & Refund Policy. Thank you for your trust in us.